Conflict resolution training

Please note all of our course are tailored to suit - below is a sample outline for a 'typical' 2-day course

Introduction:  In leadership we can be guaranteed that we will come across conflict. An effective leader is one who possesses the ability to know how to skilfully manage conflict and bring about a positive outcome. Up to 30-40% of a typical managers time can be spent dealing with conflict. Senior Executives report spending up to 20% of their time in litigation activities involving issues such as harassment and wrongful dismissal.

In this seminar you will learn how to:

• Resolve conflict in professional or work situations

• Improve your communication and interpersonal skills

• Develop exceptional negotiation and mediation skills

Workshop Aim: To provide participants with a thorough understanding of workplace conflict resolution theory, methods and strategies.

Length: Two-days

Workshop Objectives

• To develop understanding that conflict is a natural and necessary part of life, and that how one responds to conflict determines if the outcomes are constructive or destructive
• To develop an awareness that competition & collaboration are the two main strategies for resolving conflict and for negotiation
• To develop awareness of one's own tendencies in thinking about and responding to conflict
• To understand when to use the best conflict resolution method (e.g.: avoidance, negotiation, mediation, arbitration, litigation or force)
• To effectively distinguish positions from needs
• To understand cultural differences that affect the conflict resolution process
• To develop skills in active listening, using ‘I’ messages and appropriate assertiveness

Competencies Developed

Participants will develop the following competencies:

• Use effective communication to resolve workplace conflict situations
• Skills to overcome deadlock & generate movement
• To be able to reframe conflict so that it can be resolved collaboratively
• An ability to handle anger in self & others
• Help teams and groups to reach consensus
• Reduce Groupthink in teams
• Learn how and when mediation is appropriate
• Understand the positive and negative aspects of workplace conflict

Methods: case study, small group work, facilitated exercises and feedback to facilitate learning.

Who should attend? This seminar is designed for all leaders; supervisors, team leaders, operations managers, new managers, experienced managers and executives. This course is also recommended for any professional who face problems with difficult team members, managers, customers or suppliers. Those people with an interest in developing a career in people management or human resource management will also find this a very valuable seminar.